Results from the latest employee engagement
survey show that most Singapore Customs officers are happy in
their jobs and proud of their organisation.
Survey results show
that Customs officers are happy in their jobs and
proud of their organisation.
In July 2007, Singapore Customs conducted its second employee
engagement survey since the Department was reconstituted from
the Customs and Excise Department in April 2003. Its last survey
was held in 2005.
Over the last few years, the Department underwent significant
transformation in its roles and functions. The survey is an
important part of its ongoing efforts to build an excellent
organisation with a clear sense of purpose, good processes and
engaged people.
The survey results indicate that the Department is on the right
track. It fared significantly better than both the public sector
as well as the private sector in all 11 categories surveyed,
chalking up an impressive overall index score of 9% above public
sector norms and 18% above overall Singapore employee norms.
Its favourable scores were all above 50% and up to 77%.
Singapore Customs’ strengths were apparent in the areas
of Leadership/Climate, Supervisory Practices, Job Motivation
and Teamwork. Staff felt strongly that senior management communicates
a clear vision for the future. They also responded positively
to the flexibility to provide good customer service.
Rewards, Performance Management & Feedback and Workload
garnered the lowest scores, although Singapore Customs still
fared favourably in these areas compared to both the public
sector and overall norms.
Moving forward, Singapore Customs will build on its strengths
and examine areas for improvement, in order to build an organisation
that its people are proud to be a part of.
