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In situations where there has been overpayment or erroneous payment of duties, taxes fees, composition fines or other charges, a claim for refund can be made in writing within one year. A claim for GST overpayment or erroneous payment can be made in writing within a 6-year period. The refund will be made by Customs if the claim is proven to the satisfaction of Customs that the money is overpaid or erroneously paid.
The claim can only be made by either the declaring agent or importer of the refund permit through online submission through the Refund module in TradeNet® system.
The criteria for refund eligibility, aside from the refund time frame, are as follows:
- Refund permit and replacement permit (if any) must not be cancelled or refunded.
- Payment has been made.
- Permit has not been previously rejected under manual processing.
All applicants will be notified of the outcome of their refund applications through the Refund module in TradeNet® system.
There are three possible outcomes:
- Rejection: of which one possible rejection is to ask importer to claim from IRAS: See "Scenarios for IRAS claim".
- Approval: All successful refunds will be credited directly into the Inter-Bank GIRO account that the payers have maintained with Customs.
- Pending for supporting documents: The applicant will receive a notification through the Refund module in Tradenet system to submit the supporting documents (such as refund permit, replacement permit, invoice, packing list, bill of lading/airway bill and any other documents required by Customs to verify the claim).
For payment permits with the permit conditions "GF" & "TX", (i.e. the GST payable was deducted directly from the taxable importer's bank account registered with Customs via Inter-Bank GIRO), importers are advised to claim the GST paid on GST as input tax from the Inland Revenue Authority of Singapore (IRAS) during the company's accounting period. Importers can apply for refund of GST paid on such permits from Customs only if the reason for refund is wrong importer's name/UEN.
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