Singapore Customs Singapore Customs
Singapore Government
Clear SG Customs 

 
Importers
Exporters
Manufacturers
Freight Forwarders/Declaring Agents
Individuals
Transacting with Customs for the First Time
Valuation, Duties & GST
Customs Schemes & Licences
Import, Export & Transshipment Procedures
Registration
Clearance of Goods
Voluntary Disclosure Programme
Directories of Service Providers
Temporary Import Scheme
Mobile Services
Certificates of Origin / Rules of Origin
TradeNet®
Permits and Documentation
Advance Export Declaration (AED)
TradeFIRST
Declaring Agent Governance Framework
Secure Trade Partnership (STP)
Travel Advisory
Customs Clearance Procedure
Duty-free Concession and GST Relief
GST Exemption for Investment Precious Metals
Controlled and Prohibited Goods
Tourist Refund Scheme
Three-quarter Tank Rule
Crew Members
Transferring of Residence to Singapore (PRs and Returning Singaporeans and Foreigners)
Customs Guide for Travellers
Customs Offences

 
 
Contact Us


Corporate HQ and mailing address:

Singapore Customs
55 Newton Road #10-01
Revenue House
Singapore 307987
Fax: (65) 6250 8663



Customs Operations Command
21 Keppel Road 
Singapore 089067




Customs Stations

Station Name Tel Fax
Changi Airport Terminal 1 (65) 6542 7058 (65) 6542 7059
Changi Airport Terminal 2 (65) 6543 0765 (65) 6545 2204
Changi Airport Terminal 3 (65) 6542 0519 (65) 6542 4071
Singapore Cruise Centre (65) 6274 2707 (65) 6276 6587
Tanah Merah Ferry Terminal (65) 6786 4575         (65) 6786 1427
Marina Bay Cruise
Centre Singapore
(65) 6604 7857
(65) 6604 7860
Pasir Panjang Export
Inspection Station
(65) 6773 9078
(65) 6779 4564
Tuas Checkpoint (65) 6863 9092 /
(65) 6863 9179
(65) 6863 9179
Woodlands Checkpoint (65) 6767 5837 /
(65) 6892 7223
(65) 6891 3297 /
(65) 6892 7223

Hotlines

Customs Call Centre

Customer Service Line (Available 24 hours)
Tel: (65) 6355 2000*

*Please note that our peak hours are between 10am to 12pm, and between 3pm to 5pm. If we are unable to answer your call, kindly leave us a voicemail with your name, contact number and a brief description of your enquiry. We will return your call by the next working day. Alternatively, you may prefer to call us during our off-peak hours.

To report smuggling activities and/or evasion of duty/GST
Tel: 1800 233 0000
Email: customs_intelligence@customs.gov.sg

To enquire about courses for businesses
Email: customs_academy@customs.gov.sg

To enquire about career opportunities in Singapore Customs
Tel: (65) 6355 2028
Email: customs_hr@customs.gov.sg

To contact the Quality Service Manager
Tel: 1800 253 3866
Email: customs_feedback@customs.gov.sg


Frequently-Used Customs Services

Services

 Email Fax

Customs Documentation & Procedures

  • Permit processing, TradeNet, registration, etc. 
 customs_documentation@customs.gov.sg 6250 9605

Strategic Goods Control

  • Permit application and processing, registration as broker, Import Certificate and Delivery Verification, etc.
customs_stgc@customs.gov.sg 6355 2156

National Authority (Chemical Weapons Convention)

  • Licence application for import, export, production, processing, consumption of scheduled chemicals, and Discrete Organic Chemicals
 customs_nacwc@customs.gov.sg 6775 5946

Refund

  • Application for refund for duty/GST
customs_refund@customs.gov.sg 6355 2156
Rules of Origin and Certificates of Origin   

  • Registration of manufacturing premises, submission of manufacturing cost statements, application for certificates of origin
 customs_roo@customs.gov.sg 6337 6360
6337 6361

Valuation

  • Valuation for customs and GST purposes
 customs_ttsb@customs.gov.sg 6355 2134

Schemes, Licences and Programmes

  • General enquiries on TradeFIRST, Customs schemes, licences and programmes (e.g. Licensed premises for storage, manufacture, etc., Secure Trade Partnership Programme, Strategic Trade Scheme)  
customs_schemes@customs.gov.sg 6337 9956


Enquiries on Customs Offences


For enquiries and appeals pertaining to a Notice of Customs Offence issued by Singapore Customs, please contact the issuing division/branch before the due date for settlement. All appeals should clearly state the grounds of appeal and include relevant supporting documents. All appellants will be informed of the outcome of their appeal.

Issuing Division/Branch Email Tel
Checkpoints Division customs_checkpoints@customs.gov.sg (65) 6355 2183
Suppression & Community Engagement Branch customs_special_investigation@customs.gov.sg (65) 6325 9819
Special Investigation Branch customs_special_investigation@customs.gov.sg (65) 6325 9806

Immigration and Checkpoints Authority (ICA)

The clearance and inspection of arriving persons, baggage, vehicles and cargoes at all entry checkpoints is under the purview of the Immigration & Checkpoints Authority (ICA).

For a complete list of the checkpoints in Singapore, please refer to ICA's website.
 


Last reviewed on 15 April 2014
Best viewed using IE 7+ or Mozilla firefox, Screen Resolution 1024 x 768.