Contact Us

Corporate HQ and mailing address:

Singapore Customs
55 Newton Road, #10-01
Revenue House
Singapore 307987
Fax: (065) 6250 8663

Customs Operation Command
21 Keppel Road
Singapore 089067

Customs Stations Email: customs_csi@customs.gov.sg
Station Name	Tel	Fax
Changi Airport Terminal 1	(065) 6542 7058	(065) 6542 7059
Changi Airport Terminal 2 Changi Airport Terminal 3	(065) 6543 0765 (065) 6542 0519	(065) 6545 2204 (065) 6542 4071
Budget Terminal	(065) 6546 0615	(065) 6546 0615
Singapore Cruise Centre	(065) 6274 2707	(065) 6276 6587
Tanah Merah Ferry Terminal	(065) 6786 1427	(065) 6786 1427
Tuas Checkpoint	(065) 6863 9092 / (065) 6863 9179	(065) 6863 9179
Woodlands Checkpoint	(065) 6767 5837 / (065) 6892 7223	(065) 6891 3297 / (065) 6892 7223

Hotlines

Customs Call Centre
Customer Service Line (Available 24 hours a day)
Tel: (065) 6355 2000*
Email: customs_documentation@customs.gov.sg

*Please note that our peak hours are between 10am to 12pm, and between 3pm to 5pm. If we are unable to answer your call, kindly leave us a voicemail with your name, contact number and a brief description of your enquiry. We will return your call by the next working day. Alternatively, you may prefer to call us during our off-peak hours.

Quality Service Manager
Tel: 1800 253 3866
Email: customs_feedback@customs.gov.sg

Report on smuggling activities and evasion of duty/GST
Tel: 1800 233 0000
Email: customs_intelligence@customs.gov.sg

Enquiries on payment of fines and enforcement-related matters
Tel: (065) 6224 1243

Frequently-used Customs Services

Services	Email Address	Fax Number
Customs Documentation & Procedures For permits processing, TradeNet, registration etc	customs_documentation@customs.gov.sg	6250 9605
Strategic Goods Control For permit applications and processing, registration as brokers, Import Certificate and Delivery Verification, etc	customs_stgc@customs.gov.sg	6355 2156
National Authority (Chemical Weapons Convention) For licence applications for import, export, production, processing, consumption of scheduled chemicals, and Discrete Organic Chemicals	customs_nacwc@customs.gov.sg	6775 5946
Refund Application for refund for duty/GST	customs_refund@customs.gov.sg	6355 2156
Rules of Origin and Certificate of Origin	customs_roo@customs.gov.sg	6337 6360 6337 6361
Valuation Valuation for customs and GST purposes	customs_ttsb@customs.gov.sg	6355 2134
Schemes, Licences and Programmes Licensed premises for storage, manufacture, etc; Secure Trade Partnership Programme, Strategic Trade Scheme)	customs_schemes@customs.gov.sg	6337 9956

Email Addresses

Career opportunities in Customs
Tel: (065) 6355 2028
Email: customs_hr@customs.gov.sg

Courses for Businesses
Email: customs_academy@customs.gov.sg

Branch Information
Branch Name	Email Address
Tariffs & Trade Services Branch	customs_ttsb@customs.gov.sg
Permits Compliance Branch	customs_compliance@customs.gov.sg
Procedures & Systems Branch	customs_documentation@customs.gov.sg
Schemes & Licensing Branch Intelligence Branch	customs_schemes@customs.gov.sg customs_intelligence@customs.gov.sg
Special Investigations Branch	customs_special_investigation@customs.gov.sg
Company Compliance Branch	customs_company_compliance@customs.gov.sg
Checkpoint Services & Investigation Branch	customs_csi@customs.gov.sg
International Relations Branch	customs_international@customs.gov.sg
Corporate Administration Branch	customs_admin@customs.gov.sg
Corporate Communications Branch	customs_feedback@customs.gov.sg
Finance Branch	customs_finance@customs.gov.sg
Human Resource Branch	customs_hr@customs.gov.sg

Client Relations Branch customs_client_relations@customs.gov.sg

Competency Development &
Engagement Branch customs_competency@customs.gov.sg

Immigration and Checkpoints Authority (ICA)

With effect from 1 April 2003, the clearance and inspection of arriving persons, baggage, vehicles and cargoes at all entry checkpoints is under the purview of the Immigration & Checkpoints Authority (ICA).

For a complete list of the checkpoints in Singapore, please refer to ICA's website.