Importers
Exporters
Manufacturers
Freight Forwarders/Declaring Agents
Individuals
Transacting with Customs for the First Time
Valuation, Duties & GST
Customs Schemes & Licences
Import & Export Procedures
Registration
Permits & Documentation
Clearance of Goods
Voluntary Disclosure Program (VDP)
Directories of Service Providers
Secure Trade Partnership (STP)
Mobile Services
Certificates of Origin / Rules of Origin
Temporary Import or Export of Items for Activities
TradeFIRST
TradeNet®
Travel Advisory
Customs Clearance Procedure
Duty-free Concession and GST Relief
Controlled and Prohibited Goods
Tourist Refund Scheme
Three-quarter Tank Rule
Crew Members
Transferring of Residence to Singapore (PRs and Returning Singaporeans and Foreigners)
Customs Guide for Travellers
Customs Offences

 
 
Contact Us

Corporate HQ and mailing address:

Singapore Customs
55 Newton Road, #10-01
Revenue House
Singapore 307987
Fax: (065) 6250 8663



Customs Operation Command
21 Keppel Road 
Singapore 089067



Customs Stations

Email: customs_csi@customs.gov.sg
Station Name Tel Fax
Changi Airport Terminal 1 (065) 6542 7058 (065) 6542 7059
Changi Airport Terminal 2

Changi Airport Terminal 3
(065) 6543 0765

(065) 6542 0519
(065) 6545 2204

(065) 6542 4071
Budget Terminal (065) 6546 0615 (065) 6546 0615
Singapore Cruise Centre (065) 6274 2707 (065) 6276 6587
Tanah Merah Ferry Terminal (065) 6786 1427 (065) 6786 1427
Tuas Checkpoint (065) 6863 9092 /
(065) 6863 9179
(065) 6863 9179
Woodlands Checkpoint (065) 6767 5837 /
(065) 6892 7223
(065) 6891 3297 /
(065) 6892 7223

Hotlines

Customs Call Centre

Customer Service Line (Available 24 hours a day)
Tel: (065) 6355 2000*
Email: customs_documentation@customs.gov.sg

*Please note that our peak hours are between 10am to 12pm, and between 3pm to 5pm. If we are unable to answer your call, kindly leave us a voicemail with your name, contact number and a brief description of  your enquiry. We will return your call by the next working day. Alternatively, you may prefer to call us during our off-peak hours.

Quality Service Manager
Tel: 1800 253 3866
Email: customs_feedback@customs.gov.sg

Report on smuggling activities and evasion of duty/GST
Tel: 1800 233 0000
Email: customs_intelligence@customs.gov.sg

Enquiries on payment of fines and enforcement-related matters
Tel: (065) 6224 1243

Frequently-used Customs Services
 

Services

 Email Address Fax Number

Customs Documentation & Procedures

  • For permits processing, TradeNet, registration etc 
 customs_documentation@customs.gov.sg 6250 9605

Strategic Goods Control

  • For permit applications and processing, registration as brokers, Import Certificate and Delivery Verification, etc
customs_stgc@customs.gov.sg 6355 2156

National Authority (Chemical Weapons Convention)

  • For licence applications for import, export, production, processing, consumption of scheduled chemicals, and Discrete Organic Chemicals
 customs_nacwc@customs.gov.sg 6775 5946

Refund

  • Application for refund for duty/GST
customs_refund@customs.gov.sg 6355 2156
Rules of Origin and Certificate of Origin     customs_roo@customs.gov.sg 6337 6360
6337 6361

Valuation

  • Valuation for customs and GST purposes
 customs_ttsb@customs.gov.sg 6355 2134

Schemes, Licences and Programmes

  • Licensed premises for storage, manufacture, etc; Secure Trade Partnership Programme, Strategic Trade Scheme)  
 customs_schemes@customs.gov.sg 6337 9956


Email Addresses

Career opportunities in Customs
Tel: (065) 6355 2028
Email: customs_hr@customs.gov.sg  

Courses for Businesses
Email: customs_academy@customs.gov.sg

Branch Information
Branch Name Email Address
Tariffs & Trade Services Branch customs_ttsb@customs.gov.sg
Permits Compliance Branch customs_compliance@customs.gov.sg
Procedures & Systems Branch customs_documentation@customs.gov.sg
Schemes & Licensing Branch

Intelligence Branch
customs_schemes@customs.gov.sg


customs_intelligence@customs.gov.sg
Special Investigations Branch customs_special_investigation@customs.gov.sg
Company Compliance Branch customs_company_compliance@customs.gov.sg
Checkpoint Services & Investigation Branch customs_csi@customs.gov.sg
International Relations Branch customs_international@customs.gov.sg
Corporate Administration Branch customs_admin@customs.gov.sg
Corporate Communications Branch customs_feedback@customs.gov.sg
Finance Branch customs_finance@customs.gov.sg
Human Resource Branch customs_hr@customs.gov.sg
Client Relations Branch                      customs_client_relations@customs.gov.sg
  Competency Development &
  Engagement Branch                  customs_competency@customs.gov.sg       


Immigration and Checkpoints Authority (ICA)

With effect from 1 April 2003, the clearance and inspection of arriving persons, baggage, vehicles and cargoes at all entry checkpoints is under the purview of the Immigration & Checkpoints Authority (ICA).

For a complete list of the checkpoints in Singapore, please refer to ICA's website.

Cut Red Tape


Last reviewed on 2 February 2012
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