| Processing of TradeNet® Declarations and amendment of TradeNet permits |
90% within 10 mins
|
| Processing of Licensed Warehouse Applications |
100% within 7 working days |
| Processing of Zero-GST Warehouse Type I Applications |
100% within 7 working days |
| Refund of Customs Duty/GST |
100% within 5 working days |
| Processing of Certificates of Origin |
100% within 2 hrs of application |
| Issuance of Import Certificate and Delivery Verification |
100% within 2 hrs of application |
| Endorsement of GST Tourist Refund Claim Forms |
95% within 10 mins
|
| Assessment and Collection of Duty/GST from Passengers/Crew Members |
95% within 8 mins
|
| Reply to Public Enquiry (including e-mails) |
90% within 4 working days
|
| Issuance of Customs Rulings |
100% within 30 days |