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Vision, Mission & Values
The Customs Crest
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Vision, Mission & Values

Our Vision

An active and valuable partner for the trading community.


Our Mission

To assure the integrity of the trading system and support Singapore as a global trade hub.


Our Values

Integrity
Carrying out operations in an impartial and fair manner.
Making fair and honest decisions.
Upholding honesty and fairness in actions even when it is inconvenient to do so.

Teamwork
Putting aside personal differences to achieve the organization's goals.
Sharing knowledge to enhance the work of other officers or branches.
Using one's capabilities or knowledge to help the team to achieve its goal.

Commitment
Taking the initiative to go the extra mile for customers and colleagues.
Putting the organization's interests or needs above self.
Going beyond job scope to ensure issues are resolved.
Dedication to seeing a task to the end.

Courage
Admitting mistakes readily and taking steps to remedy the situation.
Daring to raise controversial ideas so long as they are for the organization's good.

Responsiveness
Anticipating changes and picking up trends, opportunities, risks and threats quickly.
Addressing issues proactively i.e. not waiting for someone else to take action.
Acting promptly on enquiries and requests from both internal and external customers.



Last reviewed on 3 July 2008
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