The roles of the respective divisions/branches of Singapore Customs are as follows:
- Procedures & Processing Branch
- Schemes Promotion & Administration Branch
- Strategic Goods Control Branch
- Supply Chain Security Branch
- Tariffs & Trade Services Branch
The main roles of the Trade Division include:
- developing and maintaining an efficient and facilitative framework that meets SC's revenue and trade objectives;
- handling the administration of the TradeNet® System, including managing vendors and Controlling Agencies;
- providing advice on the valuation and classification of goods;
- determining Rules of Origin for preferential treatment;
- administering Secure Trade Partnership to provide companies with a framework to guide the development, implementation, monitoring and review of the company's supply chain security measures; and
- promoting and administering all customs schemes
- Permits Compliance Branch
- Company Compliance Branch
- Trade Investigation Branch
- Risk Assessment Branch
The main roles of the Compliance Division include:
- conducting compliance checks on trade transactions with SC as well as audits on companies on all customs requirements;
- conducting post-clearance audits of firms;
- identifying and investigating cases of commercial fraud; and
- assessing the risk level of SC's external business processes and monitoring and targeting of companies for revenue evasion.
- upholding Singapore's ROO obligations and trade enforcement requirements under the respective Free Trade Agreements, as well as processing and enforcing controls over strategic goods;
- Competency Development Branch
- Corporate Communications Branch
- Finance Branch
- Human Resource Branch
The main roles of the Corporate Development Division include:
- providing the functions of personnel management, training, finance, and corporate communications;
- developing a Learning Framework for SC to become an excellenct Learning Organisation; and
- planning, designing and organising training development for all staff to enhance career development.
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- Policy & Research Branch
- Planning Branch
- International Relations Branch
The main roles of the Policy & Planning Division include:
- driving SC's strategic and corporate planning processes and plans;
- pursuing enterprise-wide policy formulation and strategic planning;
- conducting policy reviews and promoting technical cooperation to further national interests; and
- participating in international/regional customs meetings and Free Trade Agreement negotiations.
- Checkpoint Services & Investigation Branch
- Coporate Information Technology Branch
- Corporate Administration Branch
The main roles of the Checkpoint & Corporate Services Division include:
- providing essential customs services at the major checkpoints;
- planning and providing IT services to meet the needs of the department and create greater value in customs service delivery; and
- providing the functions of office administration, facilities management and security.
- Training Support Branch
- Operations Management Branch
- Intelligence Branch
- Special Investigation Branch
- Suppression & Community Engagement Branch
- Prosecution Branch
The main roles of the Intelligence and Investigation Division include:
- providing intelligence support;
- providing strengthened operations management function to better support enforcement officers
- conducting surveillance and investigations to suppress duty evasion and syndicate smuggling;
- conduct analysis to identify companies suspected of commercial fraud;
- conduct risk review and work with stakeholder branches to formulate strategies and implement control measures on risk elements identified;
- handling prosecution cases and providing legal advice on arrest and Customs cases; and
- driving community engagement to heighten public education and maintain public confidence in the enforcement of customs laws.
The main role of the Internal Audit Branch is to evaluate the adequacy and effectiveness of internal controls and ascertain whether policies and guidelines are complied with.