Awards & Achievements

Singapore Quality Award (SQA) Singapore Customs received the prestigious Singapore Quality Award (SQA) on 20 Nov 2012. Singapore Customs also renewed the Singapore Quality Class (SQC) STAR in Nov 2016.
People Developer Standard (PDS) Singapore Customs first attained the People Developer Standard in Dec 2000, and renewed our certification for the People Developer Standard in Nov 2016.
Singapore Innovation Class (I-Class) Singapore Customs first attained the Singapore Innovation Class in Feb 2006, and renewed our certification for the Singapore Innovation Class in Nov 2016.
Singapore Service Class (S-Class) Singapore Customs first attained the Singapore Service Class in 2008, and renewed our certification for the Singapore Service Class in Nov 2016.
ISO 9001:2015 Certification Singapore Customs’ core business processes are ISO 9001:2015 certified. Singapore Customs first achieved the ISO 9002:1994 certification as the former Customs & Excise Department (CED) in 1998, and achieved the recertification for ISO 9001:2015 standard on 11 Nov 2018.
Digital Service Awards Singapore Customs received the Best Customer Satisfaction Score for Transactional Services (Medium Agency) on 6 December 2021.
Singapore Family Friendly Employer Award Singapore Customs attained the Singapore Family Friendly Employer award in July 2004.