Customs@SG Web Application

About Customs@SG Web Application

The Customs@SG Web Application allows travellers to declare and pay Customs duty and/or Goods and Services Tax (GST) for overseas purchases before arriving in Singapore.

You can use it anytime, anywhere, up to 3 days before your arrival, helping you complete your declaration in advance and exit the checkpoint smoothly through the Customs Green Channel after payment.

Once payment has been made, travellers will be notified via email, and travellers have the option of downloading the receipt from the web application. Travellers can proceed to exit the checkpoint by the Customs Green Channel. When they are stopped for checks, travellers can show the e-receipts on their mobile devices or printed hardcopy receipts as proof of payment.

What You Can Do with Customs@SG Web Application

Declare Goods and Pay Duty and/or GST

You can declare all overseas purchases you are bringing into Singapore in a single declaration. This must include all items that exceed your duty-free concession and/or GST import relief.

You can submit and pay for your declaration up to 3 days before your arrival.

Save a Declaration as a Draft

If you are declaring more than 3 days before arrival, you can save your declaration as a draft and complete payment later. A declaration number will be emailed to you.

Retrieve Receipts or Drafts

You can retrieve your receipt or saved draft by entering your declaration number and email address in the Search receipts / drafts module.

Using Customs@SG Web Application before Arrival

Do I need to print my receipt?

No. You can show the e-receipt on your mobile device or present a printed copy if requested.

Do I need to stop at the Red Channel?

If you have already declared and paid using Customs@SG Web Application, you do not need to declare again at the Red Channel. Exit through the Green Channel.

If you are stopped for checks, show your e-receipt or printed receipt as proof of payment.

What if I have additional items not included in my declaration?

Approach an officer at the Customs Tax Payment Office at the arrival hall or checkpoint after immigration to declare and pay for the additional items.

Goods You Cannot Declare Using Customs@SG Web Application

1. Controlled goods

You cannot use Customs@SG Web Application to declare or pay for controlled goods regulated by other authorities, such as:

• Medicinal products

• Pets

• Other regulated items

You must obtain the required licence, permit, or authorisation from the relevant Competent Authorities and present the goods and documents at the Red Channel upon arrival.

2. Goods requiring a Customs permit

You must obtain a TradeNet permit if your goods include:

• More than 0.4kg of cigarettes or tobacco products

• More than 10 litres of liquor

• Goods for trade, commercial, or business use where GST exceeds S$300

Appoint a local freight forwarding agent to help you apply for the permit.

Liquor, Tobacco, and Duty-free Purchases

• Buying More Than Your Duty-Free Concession

  • You can use Customs@SG Web Application to declare and pay duty and GST for liquor exceeding your duty-free concession. However, some duty-free shops may not allow purchases above the limit. Check directly with the shop.

  • Declare and pay for the excess quantity before exiting via the Green Channel.

• Tobacco packaging requirements

  • All cigarettes and tobacco products imported into Singapore must comply with the Standardised Packaging requirements.

  • If your tobacco products do not meet these requirements, you must not declare or pay for them using the Customs@SG Web Application. Non-compliant tobacco products will be disposed of at the checkpoint, even if duty and GST has been paid.

  • Check that your tobacco products comply with Standardised Packaging rules before making a declaration or payment.

  • For more information, refer to the Health Sciences Authority’s tobacco regulation page or contact the Ministry of Health at moh_info@moh.gov.sg.

Payment and Technical Questions

Accepted payment methods

Customs@SG Web Application accepts:

• Visa

• Mastercard

• American Express

• UnionPay

• JCB

• PayNow

• Apple Pay

• Google Pay

How Do I Know My Payment is Successful?

You will receive an email with your declaration number. Use this to retrieve your e-receipt.

Can I Cancel a Declaration or Payment?

No. Check your declaration carefully before submitting.

What if My Flight is Delayed?

Your e-receipt is valid only on the arrival date shown. If your arrival date changes, proceed to the Customs Tax Payment Office with your e-receipt and airline notification documents for assistance.

Refunds

You may request a refund if:

• You submitted a duplicate declaration

• Your trip to Singapore was cancelled

• The declared quantity exceeds what you physically brought in

Email customs_checkpoints@customs.gov.sg with supporting documents such as purchase receipts and flight cancellation records. Refunds are assessed case-by-case.

Pets and Personal Imports

Pets are controlled goods regulated by the National Parks Board Animal and Veterinary Service. You cannot use Customs@SG Web Application to pay GST for pet imports.

Refer to the Importing Personal Pets page for detailed requirements.

Technical Support

If you encounter technical or payment issues, email customs_checkpoints@customs.gov.sg and include:

• Copy of your e-receipt

• Where you made the declaration

• Device brand, model, OS, and version

• Internet connection type

• Any error messages shown

Terms and Conditions

By using Customs@SG Web Application, you confirm that:

• All information provided is accurate

• You are at least 21 years old when declaring tobacco products

• Tobacco products comply with Standardised Packaging requirements

• The e-receipt is valid only for the declared arrival date and location

• Any undeclared goods must be declared and paid for upon arrival

• The goods are not prohibited, controlled, or infringing intellectual property rights

Failure to declare dutiable or GST-payable goods is an offence.