What You Need to Know about TradeNet

What is TradeNet?

TradeNet is Singapore’s National Single Window for trade declaration. It provides a single platform for Singapore’s trade and logistics community to fulfill all import, export and transhipment related regulatory requirements. With a single declaration submitted to relevant regulatory agencies for processing, TradeNet reduces cost and time needed to prepare, submit and process trade documents.

Traders submit permit and Certificate of Origin applications through TradeNet Frontend solutions to TradeNet for processing, and TradeNet returns the approved permit to the trader via the TradeNet Frontend solutions.

What You Can Do on TradeNet

TradeNet allows users to:

• Submit new trade declarations (only for Declaring Agents (DAs))

• Submit amendment, cancellation and refund applications for permits (only for DAs)

• View application status

• View cargo clearance permit

• Generate permit listing

Becoming a TradeNet DA

To become a DA, you must:

• Register via the TradeNet portal

• Have internet access and a TradeNet front-end solution from an approved provider

DAs can submit declarations on behalf of their clients and access additional DA-only functions in TradeNet.

Becoming a TradeNet User

You may register as a TradeNet user via Networked Trade Platform.

Submitting Applications through TradeNet

Here’s what you need to know when submitting your application via TradeNet:

(1) Unique Reference Number (URN)

Every application submitted through TradeNet is assigned a URN, which consists of three elements:

• The DA entity identifier

• The date of creation of the Application

• A sequence number

Quote the URN in all subsequent references to the application before approval, including any documents submitted to Competent Authorities (CAs) and Singapore Customs.

CAs will use the same URN when responding.

(2) Checking Application Status

You can check permit application status through your:

• TradeNet front-end solution, or

• TradeNet back-end interface

View sample of Cargo Clearance Permit

Status types include:

• Approved (with permit number)

• Pending

• Rejected (with error codes such as DCS ERROR or CA/SC REJECT)

If it is rejected, you will need to meet the requirements or make the necessary amendments before re-submitting the application.

(3) Technical or system issues

If you encounter issues:

• Contact your TradeNet front-end provider for issues with your front-end solution.

• Contact the CrimsonLogic Help Desk for system-level issues

  • Hotline: 6887 7888

  • Provide: name, account ID, entity details, URN, application type, and error messages

(4) TradeNet Maintenance Schedule

The system is unavailable on Sundays from 4am to 8am for maintenance.

Further Reading on TradeNet

TradeNet has been featured in several academic and industry studies since its launch. Below is a non-exhaustive list of published articles:

• King, J. & Konsynski, B. (1990). Singapore TradeNet: A Tale of One City. Harvard Business School.

• Teo, H.H., Tan, C.Y. & Wei, K.K. (1997). Organisational Transformation Using Electronic Data Interchange: The Case of TradeNet® in Singapore. Journal of Management Information Systems, 13(4), 139–165.