You can lodge the guarantee in the form of a Banker’s Guarantee, Finance Company Guarantee or an Insurance Bond.
You are strongly encouraged to apply for the guarantee with any of the participating financial institutions on the eGuarantee@Gov programme. Please refer to eGuarantee@Gov for the full list of participating financial institutions.
When you lodge the guarantee via the eGuarantee@Gov programme, you would not need to collect the hardcopy guarantee from the bank and bring it to Singapore Customs. The financial institution will send it electronically to Singapore Customs, saving you time and courier costs.
1) For new applications
How to apply for eGuarantee
The template for the guarantee that you are required to lodge can be found on the eGuarantee@Gov website. You may refer to the template S/N 11 titled, “CUSTOMS_REG”.
You are required to approach any of the participating financial institutions listed here and provide the following information below, which is to be read against the guarantee template:
Guarantee Template Reference Code
Please indicate [CUSTOMS_REG]
Case Reference no.
Please leave this field blank
Please indicate [Customs]
This refers to the name of the business required to lodge a security by Singapore Customs. Please indicate your entity’s official business name registered with ACRA
Applicant reference no.
This refers to the official reference number of the business required to lodge a security with Singapore Customs. Please indicate your Entity’s UEN no. e.g. 198812345A
Please indicate [SGD]
Please indicate in numbers the value of the security that you are lodging E.g. 10000.00
Guarantee Effective Date
Please indicate the effective start date of the security in the format DD/MM/YYYY E.g. 16/10/2022
Guarantee Expiry Date
Please indicate the expiry date of the security in the format DD/MM/YYYY E.g. 31/12/2022 Note: There will be a claim period of 90 days after the guarantee expiry date.
Once the eGuarantee has been received and successfully registered by Singapore Customs, the primary and secondary contact registered in your entity’s Customs Account will receive an email notifying that the eGuarantee has been successfully registered.
How to apply for hardcopy guarantees
Download the Security Application Form and bring it to your bank, finance company or insurance company for lodgement of the Banker’s Guarantee/Finance Company Guarantee/Insurance Bond.
Please note that the processing by your bank, finance company or insurance company may take up to three to four weeks. You are encouraged to submit your new security to Singapore Customs at least two weeks before your intended date of shipment to allow sufficient time for processing and amendments in case of discrepancies.
Submit the original security to:
Procedures & Systems Branch
55 Newton Road
Level 1 Singapore Customs Metal Box 6
Upon receipt of the security, Singapore Customs will register the security within three working days. Upon successful registration, we will send a notification by email to the primary contact (or the secondary contact should transmission to your primary contact fails) registered in your Customs Account. Please ensure that the particulars of the primary contact and secondary contact registered in your Customs Account are updated for them to receive the notifications.
For eGuarantees: If you had previously applied for an e-Banker’s Guarantee (eBG) under Singapore Customs’ Electronic Banker’s Guarantee Programme (BNPP, DBS, HSBC, OCBC and UOB), and wish to extend the validity of your eBG, you can similarly approach the bank that previously issued the eBG, to extend it through the eGuarantee@Gov programme. To extend, simply:
1. Quote your existing Bank Guarantee reference
2. Indicate the new expiry date
3. Inform the bank that you wish to extend your guarantee under eGuarantee@Gov programme, with template reference “CUSTOMS_REG"
Once the eGuarantee has been received and successfully registered by Singapore Customs, we will send an email notification to the primary and secondary contact registered in your entity’s Customs Account as per the current notification process.
NOTE: The procedure above only applies for cases where you are amending the eGuarantee expiry date only. If you are amending the amount to be lodged, you will have to apply for a new guarantee.
For hardcopy guarantees:You may extend the expiry date of your existing security using the Security Extension Form. Please note that the processing by your bank, finance company or insurance company may take up to three to four weeks. You are encouraged to submit your security extension to Singapore Customs at least two weeks before the expiry of your existing security to allow sufficient time for processing and amendments in case of discrepancies.
If you had previously applied for a hardcopy guarantee and wish to extend the validity, you will have to extend it as a hardcopy guarantee. You will NOT be able to extend it via the eGuarantee@Gov programme.
You are strongly encouraged to apply for a new guarantee under the eGuarantee@Gov programme instead of extending the validity via hardcopy guarantee.
Once we have confirmed that you do not have any outstanding matters with us, we will inform you of our decision and notify the financial institution on the discharge of their liability under the guarantee.