Contact Us

Online Feedback

You can send feedback on Customs related matters, report smuggling activities and/or evasion of duty/Goods and Services Tax (GST) and feedback regarding quality service via our online feedback form here.

Call Us

Type of Enquiry	Tel
Enquiries on Customs Procedures Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays. Our peak hours are 10am to 12pm, and 3pm to 5pm. If we are unable to answer your call, you will be prompted to leave your contact number. We will return your call by the next working day. You may refer to this guide on our Interactive Call Flow. Alternatively, you can submit your query via our online feedback form here.	(65) 6355 2000
TradeNet/Networked Trade Platform System Related Enquiries For system/technical issues with TradeNet functions. For system/technical issues with Networked Trade Platform functions.	(65) 6887 7888 (65) 6263 1061
Queries on Customs Offences For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs, please contact the relevant division/branch before the due date for settlement Checkpoints Division Suppression & Community Engagement Branch Special Investigation Branch For information regarding appeals on other customs matters, you may contact us here.	(65) 6355 2183 (65) 6325 9819 (65) 6325 9806
Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)	1800 233 0000
Quality Service Manager For feedback regarding Quality Service.	(65) 6355 2000

Type of Enquiry

Tel

Enquiries on Customs Procedures

Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays.

Our peak hours are 10am to 12pm, and 3pm to 5pm. If we are unable to answer your call, you will be prompted to leave your contact number. We will return your call by the next working day.

You may refer to this guide on our Interactive Call Flow.

Alternatively, you can submit your query via our online feedback form here.

(65) 6355 2000

TradeNet/Networked Trade Platform System Related Enquiries

For system/technical issues with TradeNet functions.

For system/technical issues with Networked Trade Platform functions.

(65) 6887 7888

(65) 6263 1061

Queries on Customs Offences

For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs, please contact the relevant division/branch before the due date for settlement

Checkpoints Division
Suppression & Community Engagement Branch
Special Investigation Branch

For information regarding appeals on other customs matters, you may contact us here.

(65) 6355 2183
(65) 6325 9819
(65) 6325 9806

Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)

1800 233 0000

Quality Service Manager

For feedback regarding Quality Service.

(65) 6355 2000

Our Addresses

Singapore Customs 55 Newton Road #10-01 Revenue House Singapore 307987 Fax: (65) 6250 8663 Email: customs_feedback@customs.gov.sg

Customs Operations Command 21 Keppel Road Singapore 089067 Fax: (65) 6227 8485

Customs Stations

Our officers are also located at the following stations:

Changi Airport Terminal 1
Changi Airport Terminal 2
Changi Airport Terminal 3
Air Export Section Office
Singapore Cruise Centre
Tanah Merah Ferry Terminal
Marina Bay Cruise Centre Singapore
Pasir Panjang Export Inspection Station
Brani Export Inspection Station
Tuas Checkpoint
Woodlands Checkpoint

Useful Contacts

The Immigration & Checkpoints Authority (ICA) handles the clearance and inspection of arriving persons, baggage, vehicles and cargoes at all entry checkpoints in Singapore.

The Inland Revenue Authority of Singapore (IRAS) is the main tax administrator to the Government and administers the Major Exporter Scheme, Approved Import GST Suspension Scheme and Import GST Deferment Scheme.

PEP Final

Click here to submit suggestions on regulatory matters