You can send feedback on Customs related matters, report smuggling activities and/or evasion of duty/Goods and Services Tax (GST) and feedback regarding quality service via our online feedback form here.
|Type of Enquiry
Enquiries on Customs Procedures
Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays.
Our peak hours are 10am to 12pm, and 3pm to 5pm. If we are unable to answer your call, you will be prompted to leave your contact number. We will return your call by the next working day.
You may refer to this guide on our Interactive Call Flow.
Alternatively, you can submit your query via our online feedback form here.
|(65) 6355 2000
TradeNet/Networked Trade Platform System Related Enquiries
For system/technical issues with TradeNet functions.
For system/technical issues with Networked Trade Platform functions.
(65) 6887 7888
(65) 6263 1061
Queries on Customs Offences
For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs, please contact the relevant division/branch before the due date for settlement
For information regarding appeals on other customs matters, you may contact us here.
- Checkpoints Division
- Suppression & Community Engagement Branch
- Special Investigation Branch
(65) 6355 2183
(65) 6325 9819
(65) 6325 9806
|Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)
||1800 233 0000
Quality Service Manager
For feedback regarding Quality Service.
(65) 6355 2000
55 Newton Road #10-01
Fax: (65) 6250 8663
|Customs Operations Command
21 Keppel Road
Fax: (65) 6227 8485
Our officers are also located at the following stations:
- Changi Airport Terminal 1
- Changi Airport Terminal 2
- Changi Airport Terminal 3
- Air Export Section Office
- Singapore Cruise Centre
- Tanah Merah Ferry Terminal
- Marina Bay Cruise Centre Singapore
- Pasir Panjang Export Inspection Station
- Brani Export Inspection Station
- Tuas Checkpoint
- Woodlands Checkpoint
The Immigration & Checkpoints Authority (ICA) handles the clearance and inspection of arriving persons, baggage, vehicles and cargoes at all entry checkpoints in Singapore.
The Inland Revenue Authority of Singapore (IRAS) is the main tax administrator to the Government and administers the Major Exporter Scheme, Approved Import GST Suspension Scheme and Import GST Deferment Scheme.
Click here to submit suggestions on regulatory matters