Get in touch with
Singapore Customs
Main Office
Customs Operations Command
Singapore Customs Academy
Our Stations
Changi Airport Terminal 1
Changi Airport Terminal 2
Changi Airport Terminal 3
Changi Airport Terminal 4
Air Export Section Office
Singapore Cruise Centre
Tanah Merah Ferry Terminal
Marina Bay Cruise Centre Singapore
Pasir Panjang Export Inspection Station
Brani Export Inspection Station
Tuas Checkpoint
Woodlands Checkpoint
Contact Us
Enquiries on Customs Procedures
Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays.
Our peak hours are 10am to 12pm, and 3pm to 5pm. If we are unable to answer your call, you will be prompted to leave your contact number. We will return your call by the next working day.
You may refer to this guide on our Interactive Call Flow.
TradeNet
Networked Trade Platform (NTP)
Our operating hours are 8am to 8pm (Monday to Friday) and 8am to 2pm (Saturday). We are closed on Sunday and public holidays.
*For enquiries on NTP or assistance with technical issues. Alternatively, you may reach us via email.
Checkpoints Division
For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Checkpoint Division.
Suppression & Community Engagement Branch
For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Suppression & Community Engagement Branch.
Special Investigation Branch
For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Special Investigation Branch
Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)
Singapore Customs Academy
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