Get in touch with Singapore Customs

Enquiries

Enquiries on Customs Procedures
Chat with us now!
Beyond this live-chat, you may reach us at +65 6355 2000.

Our operating hours:
8am to 6pm (Monday to Friday)
8am to 12pm (Saturday)
Closed on Sundays and public holidays.

Our peak hours are from 10am to 12pm, and 3pm to 5pm. You are always welcome to engage with us via live-chat. You may also leave a call-back request and we will aim to get back to you within 20 minutes.

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Enquiries and Appeals Pertaining to Notice of Customs Offence

For Three Quarter Tank Rule Offences and Notice of Customs Offence issued by Singapore Customs Checkpoint Division
+65 6355 2183

Operating hours:
8am to 6pm (Monday to Friday)
Closed on weekends and public holidays.

Issued by Customs’ Suppression & Community Engagement Branch or Special Investigation Branch
customs_special_investigation@customs.gov.sg

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Technical Issues

Technical issues or enquiries on NTP
+65 6570 3053

Operating hours:
8:30am to 6pm (Monday to Friday)
Closed on weekends and public holidays.
Alternatively, you can reach us via email.

Technical issues or enquiries on TradeNet
+65 6887 7888

Operating hours:
9am to 6pm (Monday to Friday)
9am to 1pm (Saturday)
Closed on Sundays and public holidays.

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Report to Us

Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)
1800 233 0000

Report a scam
Please fill in the online form to report a customs-related scam.

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Feedback on Service Quality

Quality Service Manager
+65 6355 2959

For feedback regarding Quality Service.

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Can’t find what you’re looking for?

You may wish to fill in an online form if you have a query, feedback or wish to report a problem related to this website.

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Our Locations

Main Office
55 Newton Road
Revenue House
Singapore 307987
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Customs Operations Command
1 Bulim Drive
Singapore 648171
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Singapore Customs Academy
55 Newton Road
Revenue House
Singapore 307987
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Our Stations
Changi Airport Terminal 1
Changi Airport Terminal 2
Changi Airport Terminal 3
Changi Airport Terminal 4
Air Export Section Office
Singapore Cruise Centre
Tanah Merah Ferry Terminal
Marina Bay Cruise Centre Singapore
Pasir Panjang Export Inspection Station
Brani Export Inspection Station
Tuas Checkpoint
Tuas Export Inspection Station
Woodlands Checkpoint
VIEW MAP