Contact Us
Get in touch with Singapore Customs
Contact Us
Send us your feedback
If you have a query, feedback or wish to report a problem related to this website, please fill in the online form.
| Enquiries on Customs Procedures +65 6355 2000 Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays. Our peak hours are 10am to 12pm, and 3pm to 5pm. You are encouraged to engage with us via live-chat. Otherwise, you may also leave a call-back request and our agents will attempt to get back to you within 20 minutes. |
Networked Trade Platform (NTP) +65 6570 3053* Our operating hours are 8:30am to 6pm (Monday to Friday). We are closed on weekends and public holidays. *For enquiries on NTP or assistance with technical issues. Alternatively, you may reach us via email. |
| TradeNet +65 6887 7888 |
Checkpoints Division +65 6355 2183 For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Checkpoint Division. |
| Suppression & Community Engagement Branch customs_special_investigation@customs.gov.sg For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Suppression & Community Engagement Branch. |
Special Investigation Branch customs_special_investigation@customs.gov.sg For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Special Investigation Branch |
| Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST) 1800 233 0000 |
Quality Service Manager +65 6355 2959 For feedback regarding Quality Service |
| Report a Scam Please fill in the online form to report a customs-related scam |
Our locations
Main Office
55 Newton Road
Revenue House
Singapore 307987
VIEW MAP
Customs Operations Command
1 Bulim Drive
Singapore 648171
VIEW MAP
Singapore Customs Academy
55 Newton Road
Revenue House
Singapore 307987
VIEW MAP
Our Stations
Changi Airport Terminal 1
Changi Airport Terminal 2
Changi Airport Terminal 3
Changi Airport Terminal 4
Air Export Section Office
Singapore Cruise Centre
Tanah Merah Ferry Terminal
Marina Bay Cruise Centre Singapore
Pasir Panjang Export Inspection Station
Brani Export Inspection Station
Tuas Checkpoint
Woodlands Checkpoint
VIEW MAP