Get in touch with
Singapore Customs

Enquiries on Customs Procedures

+65 6355 2000

Our operating hours are 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sunday and public holidays.

Our peak hours are 10am to 12pm, and 3pm to 5pm. If we are unable to answer your call, you will be prompted to leave your contact number. We will return your call by the next working day.

You may refer to this guide on our Interactive Call Flow.

TradeNet/Networked Trade Platform System Related Enquiries

+65 6887 7888

+65 6570 3053*

For system/technical issues with TradeNet functions.

For system/technical issues with Networked Trade Platform functions.

*Our operating hours are 8am to 8pm (Monday to Friday) and 8am to 2pm (Saturday). We are closed on Sunday and public holidays.

Checkpoints Division

+65 6355 2183

For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Checkpoint Division.

Suppression & Community Engagement Branch

+65 6325 9819

For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Suppression & Community Engagement Branch.

Special Investigation Branch

+65 6325 9806

For queries and appeals pertaining to a Notice of Customs Offence by Singapore Customs Special Investigation Branch

Report smuggling activities and/or evasion of duty/Goods and Services Tax (GST)

1800 233 0000

Quality Service Manager

+65 6355 2959

For feedback regarding Quality Service

Singapore Customs Academy

customs_academy@customs.gov.sg