Get in touch with Singapore Customs

Enquiries

Enquiries on Customs Documentation
a. Live Chat with our Customer Service Officer!
b. Request for a call-back at +65 6355 2000
c. Use our online enquiry form at go.gov.sg/customs-doc (you will be redirected to our authorised partner’s site). The form allows you to submit a written enquiry or request a call-back from a Customer Service Officer during the Contact Centre’s operating hours.

Our operating hours:
8:30am to 5.30pm (Monday to Friday)
Closed on weekends and Public Holidays.

Our peak hours are from 10am to 12pm, and 3pm to 5pm. You are always welcome to engage us via live-chat. You may wish to leave a call-back request and we will aim to get back to you within 30 minutes.

Appeals Pertaining to Notice of Customs Offence

For Three Quarter Tank Rule Offences and Notice of Customs Offence issued by Singapore Customs Checkpoint Division
Please fill in the Customs Offence Appeal Form.

Issued by Customs’ Suppression & Community Engagement Branch or Special Investigation Branch
Please fill in the Customs Offence Appeal Form.

Technical Issues

Technical issues or enquiries on NTP
Chat with us now!
Beyond this live-chat, you may reach us at +65 6355 2000.

Our operating hours:
8am to 6pm (Monday to Friday)
8am to 12pm (Saturday)
Closed on Sundays and public holidays.

Technical issues on TradeNet
+65 6887 7888

Our operating hours:
24 hours

Report to Us

Report duty/Goods and Services Tax (GST) Evasion and Other Illicit Trade

If you are aware of any individual or business which has evaded duty/GST or have information on any other illicit trade activities, you may provide information to Singapore Customs using the reporting template.

Report a scam
Please fill in the online form to report a customs-related scam.

Feedback on Service Quality

Quality Service Manager
For feedback regarding Quality Service.
+65 6355 2959

Our operating hours:
Monday - Friday: 8:30am to 5:30pm
Saturday, Sunday and public holidays: closed
Eves of Christmas, New Year and Chinese New Year: 8:30am to 1:00pm

Can’t find what you’re looking for?

You may wish to fill in an online form if you have a query, feedback or wish to report a problem related to this website.

Our Locations

Main Office
55 Newton Road
Revenue House
Singapore 307987
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Customs Operations Command
1 Bulim Drive
Singapore 648171
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Singapore Customs Academy
55 Newton Road
Revenue House
Singapore 307987
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Our Stations
Changi Airport Terminal 1
Changi Airport Terminal 2
Changi Airport Terminal 3
Changi Airport Terminal 4
Air Export Section Office
Singapore Cruise Centre
Tanah Merah Ferry Terminal
Marina Bay Cruise Centre Singapore
Pasir Panjang Export Inspection Station
Brani Export Inspection Station
Tuas Checkpoint
Tuas Export Inspection Station
Woodlands Checkpoint
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