Travellers’ Satisfaction Survey Results

The Travellers’ Satisfaction Survey is conducted periodically to measure travellers’ perceptions of customs services at the checkpoints, and to identify gaps between travellers’ expectations and actual levels of service experienced.

 

From the survey, Singapore Customs seeks to determine the specific service needs and expectations of travellers and suggestions for improvements.

 

We thank all respondents who had spent their valuable time to provide us with their feedback.

 

Table 1: Overall Performance of Customs Services at the Checkpoints

 

 

Year

Percentage of Respondents

who are

Satisfied

Very Satisfied

2014

99.5%

96.9%

2015

98.2%

91.8%

2017

99.0%

92.0%