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Government officials will never ask for money or bank details via phone call, text message or email.

Only trust SMSes from gov.sg SMS Sender ID. Unsure? Call ScamShield 1799 or visit the ScamShield website.

Singapore Customs
Advisories

Be Aware of Scam Calls and Messages

28 January 2021

Scam Alert: Calls and messages claiming to be from Singapore Customs

If you have received calls from unknown numbers, claiming to be from Singapore Customs, with some even requesting you to make payment for the release of goods held by Singapore Customs, BEWARE!

These text messages and calls were not made by Singapore Customs. We do not request any payment through text messages or calls. We take a serious view of such impersonation incidents as they undermine public trust in our department.

Sample of scam messages
Samples of screenshot from members of the public.

When in doubt, please contact Singapore Customs on (65) 6355 2000 or email us at customs_feedback@customs.gov.sg to verify the authenticity of any correspondence you received from Singapore Customs. More information on how to protect yourself against Customs-related scams: Public Advisory on Scams.

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