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A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
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Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Government officials will never ask for money or bank details via phone call, text message or email.

Only trust SMSes from gov.sg SMS Sender ID. Unsure? Call ScamShield 1799 or visit the ScamShield website.

Singapore Customs
Advisories

Be Aware of Scam Documents

14 August 2020

Scam Alert: Fake payment notices claiming to be from Singapore Customs

If you receive emails, text messages, letters or other correspondences from companies claiming that Singapore Customs had withheld your consignments and instructed you to make payment to them before the detained goods could be released, BEWARE!

Singapore Customs does not demand payment for the release of goods. Any form of letters to instruct entities to make any form of duties/GST payment to third-party logistics operators is likely to be fake.

A sample scam document
Samples of fake letters.

When in doubt, please contact Singapore Customs at customs_feedback@customs.gov.sg. More information on how to protect yourself against Customs-related scams: Public Advisory on Scams.

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