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Singapore Customs

How to Collect My Shipped Items When They Arrive?

After your GST relief permit is approved, your appointed agent collects your shipped personal effects from the port or air freight centre.

Last updated 26 February 2026

Once Singapore Customs approves your Customs In-Non-Payment (GST Relief) permit, your appointed agent, such as a shipping or forwarding agent, will collect your goods on your behalf.

Where Your Goods Are Collected

You can collect your items:

  • Sea freight: collect from the Port of Singapore Authority (PSA) port area

  • Air freight: collect from the Changi Airfreight Centre

Your agent handles the physical collection, so you usually do not need to be present.

What to Present at the Checkpoint

When clearing the goods, your agent must present the following to the checkpoint officers:

  • The personal effects being imported

  • The approved Customs In-Non-Payment (GST Relief) permit, and

  • Supporting documents used for the GST relief application, such as shipping documents and identification records.

Clearance at the Checkpoint

Checkpoint officers will check the goods and documents before granting clearance. Once cleared, your personal effects can be released and delivered according to your arrangements with the agent.