Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Government agencies communicate via .gov.sg websites (e.g. go.gov.sg/open). Trusted websites
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.

Government officials will never ask for money or bank details via phone call, text message or email.

Only trust SMSes from gov.sg SMS Sender ID. Unsure? Call ScamShield 1799 or visit the ScamShield website.

Singapore Customs

Call-Back Request

Request a call-back from a Singapore Customs Contact Centre Customer Service Officer.

Last updated 26 January 2026

Contact Centre Operating Hours

  • Monday to Friday: 8:30am to 5:30pm

  • Closed on weekends and public holidays

    Peak Hours:

    • 10am to 12pm

    • 3pm to 5pm

Call-Back Request

You may request a call-back by:

  • Submitting a request through the online enquiry form, or

  • Calling the Singapore Customs Contact Centre at +65 6355 2000

Call-back requests are handled during operating hours.

If you leave a call-back request, we aim to get back to you within 30 minutes. During peak periods, you may consider using the live-chat for quicker assistance.