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Technical Issues

Find the right contact for resolving technical issues with TradeNet and Customs eServices.

Last updated on 27 June 2026

Technical issues with Customs eServices

If you are facing technical issues or need assistance with Customs eServices, you may:

chat with a Customer Service Officer (opens in new tab), or
contact the Customs Contact Centre at +65 6355 2000 (opens in new tab)

You may also use the online enquiry form (opens in new tab) to:

submit a written enquiry, or
request a call-back from a Customer Service Officer during operating hours.

Contact Centre Operating Hours

Monday to Friday: 8:30am to 5:30pm
Closed on weekends and public holidays

Technical issues on TradeNet

For technical issues related to TradeNet, contact: +65 6887 7888

Operating hours: 24 hours