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Singapore Customs

Technical Issues

Find the right contact for resolving technical issues with TradeNet and Customs eServices.

Last updated 27 June 2026

Technical issues with Customs eServices

If you are facing technical issues or need assistance with Customs eServices, you may:

You may also use the online enquiry form to:

  • submit a written enquiry, or

  • request a call-back from a Customer Service Officer during operating hours.

Contact Centre Operating Hours

  • Monday to Friday: 8:30am to 5:30pm

  • Closed on weekends and public holidays

Technical issues on TradeNet

For technical issues related to TradeNet, contact: +65 6887 7888

Operating hours: 24 hours