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Singapore Customs

Call-Back Request

Request a call-back from a Singapore Customs Contact Centre Customer Service Officer.

Last updated 26 January 2026

Contact Centre Operating Hours

  • Monday to Friday: 8:30am to 5:30pm

  • Closed on weekends and public holidays

    Peak Hours:

    • 10am to 12pm

    • 3pm to 5pm

Call-Back Request

You may request a call-back by:

Call-back requests are handled during operating hours.

If you leave a call-back request, we aim to get back to you within 30 minutes. During peak periods, you may consider using the live-chat (opens in new tab) for quicker assistance.